Privacy Policy

Effective Date: 5/1/2025

At Medina, Luna & Asociados, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our foreclosure guidance program.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us for support. The types of information we may collect include:

Contact Information: Such as your phone number, name, and email address.
Usage Data: Information about how you interact with our services, such as message delivery confirmations and interactions with our text messages.
Customer Support Information: Details you provide when you contact us for assistance.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services: To deliver our guidance in a way that is useful for your specific needs and situation.
To Communicate with You: To send you important updates, notifications, and respond to your inquiries.
To Improve Our Services: To understand how our services are used and to enhance their functionality and user experience.
To Ensure Compliance: To adhere to legal obligations and industry standards.

3. SMS Messaging and Your Privacy

When you opt-in to our SMS messaging program, you agree to receive text messages about foreclosure guidance from us at the phone number you provided.

Opt-Out: You can cancel the SMS service at any time by texting "STOP" to the phone number from which you are receiving messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at [add here your support email address or toll-free number].
Carrier Issue: Please note that carriers are not liable for delayed or undelivered messages.
Fees: Message and data rates may apply for any messages you send and receive. You will receive 3 messages per week. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

4. Disclosure of Your Information

We may disclose your information in the following circumstances:

With Your Consent: We may share your information if you give us explicit permission to do so.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Security

We implement reasonable security measures to protect the security of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Choices

You have choices regarding the collection and use of your information:

You can opt-out of our SMS messaging program at any time as described in Section 3.
You may update or correct your personal information by contacting us at 787-484-6154.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

By email: edwin@medinayasociadospr.com
By phone: 787-484-6154
By mail: P.O. Box 138, Gurabo, PR 00778

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